Common Errors and Solutions

Troubleshooting Common Errors

This article provides guidance for resolving frequent issues encountered in the NCC Portal.

Invalid Credentials

If you see an "Invalid Credentials" error:

• Verify your username and password are correct.
• If you forgot your password, select Forgot Password to reset it.

Access Denied

If you encounter an "Access Denied" error:

• Ensure your account has the required permissions.
• Contact your NCC administrator to confirm your access rights.
• If you believe this is a mistake, you can contact support.

Failed to Resolve Connection

If you receive the following error:

Failed to resolve connection '' referenced in activity run '*----***':

• Check that the entity is connected to the correct data source in the Landing zone.
• When promoting an entity to a new environment, ensure the data source is added to that environment before promotion.
• For detailed steps, see How to promote data sources.